At Softclient, we believe that the user/client's satisfaction is the most important and we strive to create the system with this as the primary driving force. Our requirements engineering process involves discussing with the users:

• Functional & non-functional requirements gathering(also known as the requirements document and specification): these are the services and functions which the system should provide
• Scenarios: examples of interactions between the end-user and the desired system
• Operation constraints: constraints on the development of the system and its functionality
• System Integration: the hardware and software environment which the system will interact with